Dear Porter Square Veterinarian Clients.
The wellbeing of our clients and patients is important to us, and so is that of our staff.
Here at Porter Square Vet, we are committed to providing quality care for our patients.
To do our jobs effectively and efficiently, we ask for your patience, kindness, and respect.
We always do our best to help everyone, but we must put quality of care and medical accountability first, which means that sometimes we will not be able to accommodate everyone at all times.
Please understand that our team works extremely hard and deserves your respect and patience without exception.
Disrespectful or abusive behavior or language towards our team members will not be tolerated. This includes, but is not limited to: belittling, insulting, raising your voice, threatening to leave the practice/”leave a bad review”, or using sarcasm/condescension in an abusive manner.
Anyone who cannot treat every member of our team with respect at all times will be asked to find another option for their pets’ veterinary needs.
In 45 years in practice, we have been grateful to have so many wonderful clients and we’d like to thank you for your support and patience.
Unfortunately, there has been such a tremendous increase in entitled, abusive behavior over the past few years that for the first time in this 45 year history, we are forced to implement an Anti-Abuse Policy to protect and support our staff.
Please help us to make this a welcoming environment for all.